At Decibite we thrive in a customer-centric environment where we don't just churn out tickets for our metrics, rather we judge our success on our client's happiness and overall experience.
Our support mission is to educate and go above and beyond to make our client's lives easier. We understand that hosting is a small sliver of your business' operations and it is a large part of ours.
Therefore, we aim to help as much as possible so you can get back to your day-to-day business.
Our goal is to be available to our clients through numerous channels whether that is a ticket, live chat, email, instant messaging (through Matrix) or one of our social media profiles. We are here to
assist our clients however we can and whereever we can.
The culture within the Decibite work environment encourages continuous learning and self-improvement. As a result we are confident that our team is capable to handle every ticket that comes our way. On top of that
our team LOVES Linux and open source software and use both every day. Due to this culture, our team is supportive when you need them, but also as we sit back and smile like a proud parent watching our clients